To use our service, please contact the store or the following with a warranty.
Contact for repair and maintenance
Global Branding Customer Service Center
TEL: 81-(0)3-3666-7871 Hours: Mon-Sat 10:00 to 21:00 Holiday: Sunday and public holiday
Address: Arrow Building 1F 3-12-11 Higashi-Nihonbashi Chuo-ku, Tokyo 1030004
Warranty
This warranty is valid only for products purchased from a Japanese distributor or authorized dealers in Japan.
Please check your warranty at hand since the warranty period varies among brand.
The warranty will be invalid that the following is not listed correctly.
At the time of purchase, please verify whether the following contents have been described correctly.
Shop name
Purchase date
Model number
Serial number
Please note the following cases are not listed under coverage also.
No warranty card
Theft, loss
The failure or damaged by natural disasters such as earthquakes
Repair and replacement of consumables (Leather straps, etc.)
The failure or damage caused by intentional, negligence, and accidents of your own
The failure due to repair or remodeling by your own or other than regular dealer
The failure under your incorrect usage
The warranty card is not listed correctly
The procedure of Repair and Maintenance reception
Watchmakers will check your watch with a responsibility at Customer Service Center.
Please take your watch to the store you bought at or send to us directly.
If you send your watch to us directly,
*Please note the shipping charge will be borne by the customer.
Contact for repair and maintenance
Global Branding Customer Service Center
TEL: 81-(0)3-3666-7871 Hours: Mon-Sat 11:00 to 20:00 Holiday: Sunday and public holiday
FAX: 81-(0)3-3666-8486
Address: Arrow Building 1F 3-12-11 Higashi-Nihonbashi Chuo-ku, Tokyo 1030004
REPAIR & MAINTENANCE PRICE LIST
| Model | Warranty Price | No Warranty Price | |
| Overhaul | Quartz（include Battery ） | ¥25,000 | ¥75,000 |
| Automatic（2 hands/3 hands） | ¥50,000 | ¥150,000 | |
| Guitar（Chronograph） | ASK | ASK | |
| Shams（Skeleton） | ¥48,000 | ¥144,000 | |
| Russian Roulette（Skeleton） | ¥48,000 | ¥144,000 | |
| Perpetual Calender | ASK | ASK | |
| Tourbillon | ASK | ASK | |
| Battery （with waterproof test） | Quartz | ¥5,000 | ¥15,000 |
| Polish | Stainless Steel Case | ¥20,000 | ¥60,000 |
| Lightning Case | ASK | ASK | |
| 18K Gold | ASK | ASK |
Watchmakers will check and test your watch, and then estimate the repair costs.
We will inform you the repair costs for approval.
After we received the approval of repair costs from you, we start to repair your watch.
Running time for Repair and maintenance is following.
Following running time is a guideline, it is slightly different from actual time.
For more information, please contact the store or customer service center.
Overhaul … 2 months
Battery exchange … 2 weeks
Case Polish … 2 months
Strap adjustment … 2 weeks
Repair abroad …2 to 4 months
As soon as all of the repair and maintenance by watchmakers, we will return the watch to you.